Shipping and return
CUSTOMER SUPPORT
The customer support service is the single point of contact for all administrative and technical requests relating to the entire Technical Ceramic offering.
The customer support centre provides a rapid, professional service for all customers and users of Technicalceramic.store
The service is available from Monday to Friday, 9am – 11.30am and 2.30pm – 6.30pm. To contact the service from a landline or a mobile, please call (+39) 035 593333.
Alternatively, you can use the forms on the site or you can send an email to info@technicalceramic.store – we aim to reply within one working day.
SHIPMENTS
All shipments are carried out by express courier. The goods are generally shipped within 24 hours of receiving payment, and the shipment times vary depending on the destination and the availability of the product(s). All shipments in Italy cost €12,20 inclusive of VAT. All international shipments within the European Union are carried out by courier – the average cost and timescale vary depending on the destination. It is possible to collect the goods directly from our facility in Stezzano (Bergamo, Italy); in such cases, no shipping charges shall apply. Last of all, you also have the option to send your own courier, in which case, again, we shall not apply any shipping charges. Orders placed during the month of August and in the period 20 December – 6 January may be subject to delays and/or be processed only after said periods. If you have urgent requirements, please contact customer services before placing orders during the aforementioned periods.
For orders within the European Union with a value in excess of €250.00, shipping is FREE!
PAYMENTS
Payments may be made by bank transfer or PayPal. In either case, the goods shall only be shipped once payment has been received in our current account.
FAQs
Are the prices inclusive or exclusive of VAT?
All of the prices on the technicalceramic.store site are inclusive of VAT.
Is there a minimum order amount?
The minimum order amount is €50.00 including VAT (excluding shipping).
The minimum order amount is €50.00 including VAT (excluding shipping).
How do I go about requesting an invoice?
All purchases made on the Technical Ceramic site shall result in the issuing of an invoice, which shall be sent to the email address provided during the registration phase.
All purchases made on the Technical Ceramic site shall result in the issuing of an invoice, which shall be sent to the email address provided during the registration phase.
What should I do if the VAT regime is different or if VAT should be exempt?
Please contact customer services prior to placing the order or as soon as possible after having placed the order.
Which payment methods are available?
During order confirmation, you can select your preferred payment method. For more information, please consult the Conditions of Sale page.
During order confirmation, you can select your preferred payment method. For more information, please consult the Conditions of Sale page.
Do you ship right around the world?
Yes, but for shipments outside the European Union, please contact customer services to calculate the shipping costs.
Yes, but for shipments outside the European Union, please contact customer services to calculate the shipping costs.
Can I use promotional codes?
Yes, but if you have multiple promo codes, you can only enter one in the “Promotional Code” section to receive the relevant discount.
Yes, but if you have multiple promo codes, you can only enter one in the “Promotional Code” section to receive the relevant discount.
What happens if the product ordered is no longer available?
If a product you have ordered goes out of stock, you shall be informed as soon as possible by email; in addition, you shall receive information on the earliest date on which the product shall be available. If you are not prepared to wait, you can request the cancellation of the order and a refund for the cost of the product in question.
What happens once Technical Ceramic has received payment?
Once we have received payment, the order is validated. The validation of the order automatically triggers the process for the preparation of the shipment (on condition that the ordered products are actually available).
Once we have received payment, the order is validated. The validation of the order automatically triggers the process for the preparation of the shipment (on condition that the ordered products are actually available).
Where do you deliver to?
The ordered products are delivered to the address you specified when you registered with the site. You can change the default shipping address at any time prior to confirmation of the order by Technical Ceramic. Once the order has been validated, it will no longer possible to make changes, and the goods shall be sent to the previously defined address.
If, upon delivery, the package shows clear signs of having been opened and/or damaged, you have the option to accept the delivery with reservations. If you do so, you should then check the integrity of the goods shipped and inform customer services of any damage as soon as possible.
The ordered products are delivered to the address you specified when you registered with the site. You can change the default shipping address at any time prior to confirmation of the order by Technical Ceramic. Once the order has been validated, it will no longer possible to make changes, and the goods shall be sent to the previously defined address.
How long does delivery take?
Once the package has been prepared for shipment, deliveries are generally made within 48 hours (on working days). The delivery schedule starts from the day of shipment of the package. Shipments relating to orders paid for by bank transfer shall be made only after we have received the transfer; as such, the delivery schedule starts from that date.
Once the package has been prepared for shipment, deliveries are generally made within 48 hours (on working days). The delivery schedule starts from the day of shipment of the package. Shipments relating to orders paid for by bank transfer shall be made only after we have received the transfer; as such, the delivery schedule starts from that date.
How much does shipping cost?
The shipping costs are calculated automatically based on the delivery location and the total order amount. For orders with a delivery destination in Italy that are worth less than €250 the shipment charges are €12,20. For orders within the European Union that are worth in excess of €250, the shipment charges shall be covered in their entirety by Technical Ceramic. The shipping costs may be subject to change based on the destination address (islands, difficult-to-reach locations) and on the use of promotional codes.
The shipping costs are calculated automatically based on the delivery location and the total order amount. For orders with a delivery destination in Italy that are worth less than €250 the shipment charges are €12,20. For orders within the European Union that are worth in excess of €250, the shipment charges shall be covered in their entirety by Technical Ceramic. The shipping costs may be subject to change based on the destination address (islands, difficult-to-reach locations) and on the use of promotional codes.
All shipments within the European Union are carried out by express courier – the cost and average timescales vary depending on the destination. You also have the option to send your own courier, in which case we shall not apply any shipping charges. For orders to be delivered outside the European Union, your only option is an ex-works shipment, with the intended recipient required to cover the shipping costs (please contact customer services for other informations).
Package sent, but not yet received?
The first thing to do in this case is to check that the delivery address you provided during the order-completion phase is actually correct. If the package has not been delivered within the scheduled timescale, please contact customer services.
The first thing to do in this case is to check that the delivery address you provided during the order-completion phase is actually correct. If the package has not been delivered within the scheduled timescale, please contact customer services.
What happens if I’m not in to receive the package?
You are responsible for ensuring that someone is on-site to accept the package at the specified address. If it is not possible for anyone to be there, the courier shall leave a note or shall contact you by telephone to make alternative arrangements. If the goods have to be stored by the courier for any reason, you shall be liable for any associated charges.
You are responsible for ensuring that someone is on-site to accept the package at the specified address. If it is not possible for anyone to be there, the courier shall leave a note or shall contact you by telephone to make alternative arrangements. If the goods have to be stored by the courier for any reason, you shall be liable for any associated charges.
The package is damaged, what should I do?
If, upon delivery, the package shows clear signs of having been opened and/or damaged, you have the option to accept the delivery with reservations. If you do so, you should then check the integrity of the goods shipped and inform customer services of any damage as soon as possible.
What should I do if the products are damaged or the package does not contain all of the ordered products?
In this case, you should contact customer services as soon as possible, providing your first name, surname and order reference.
In this case, you should contact customer services as soon as possible, providing your first name, surname and order reference.
How do I cancel an order?
You can cancel an order by accessing the “My Orders” section within Your Account or by contacting customer services and providing your first name, surname and order reference, along with the reason why you wish to cancel the order.
You can cancel an order by accessing the “My Orders” section within Your Account or by contacting customer services and providing your first name, surname and order reference, along with the reason why you wish to cancel the order.