Shipping and return

CUSTOMER SUPPORT

The customer support service is the single point of contact for all administrative and technical requests relating to the entire Technical Ceramic offering.

The customer support centre provides a rapid, professional service for all customers and users of Technicalceramic.store

The service is available from Monday to Friday, 9am – 11.30am and 2.30pm – 6.30pm. To contact the service from a landline or a mobile, please call (+39) 035 593333.

Alternatively, you can use the forms on the site or you can send an email to info@technicalceramic.store – we aim to reply within one working day.

 
 

SHIPMENTS

All shipments are carried out by express courier. The goods are generally shipped within 24 hours of receiving payment, and the shipment times vary depending on the destination and the availability of the product(s). All shipments in Italy cost €9.76 inclusive of VAT. All international shipments within the European Union are carried out by courier – the average cost and timescale vary depending on the destination. It is possible to collect the goods directly from our facility in Stezzano (Bergamo, Italy); in such cases, no shipping charges shall apply. Last of all, you also have the option to send your own courier, in which case, again, we shall not apply any shipping charges. Orders placed during the month of August and in the period 20 December – 6 January may be subject to delays and/or be processed only after said periods. If you have urgent requirements, please contact customer services before placing orders during the aforementioned periods.
For orders within the European Union with a value in excess of €250.00, shipping is FREE!
 
 

PAYMENTS

Payments may be made by bank transfer or PayPal. In either case, the goods shall only be shipped once payment has been received in our current account.
 
 

FAQs

Are the prices inclusive or exclusive of VAT?

All of the prices on the technicalceramic.store site are inclusive of VAT.

 

Is there a minimum order amount?
The minimum order amount is €50.00 including VAT (excluding shipping).

 

How do I go about requesting an invoice?
All purchases made on the Technical Ceramic site shall result in the issuing of an invoice, which shall be sent to the email address provided during the registration phase.

 

What should I do if the VAT regime is different or if VAT should be exempt?
Please contact customer services prior to placing the order or as soon as possible after having placed the order.

 

Which payment methods are available?
During order confirmation, you can select your preferred payment method. For more information, please consult the Conditions of Sale page.

 

Do you ship right around the world?
Yes, but for shipments outside the European Union, please contact customer services to calculate the shipping costs.

 

Can I use promotional codes?
Yes, but if you have multiple promo codes, you can only enter one in the “Promotional Code” section to receive the relevant discount.

 

What happens if the product ordered is no longer available?
If a product you have ordered goes out of stock, you shall be informed as soon as possible by email; in addition, you shall receive information on the earliest date on which the product shall be available. If you are not prepared to wait, you can request the cancellation of the order and a refund for the cost of the product in question.

 

What happens once Technical Ceramic has received payment?
Once we have received payment, the order is validated. The validation of the order automatically triggers the process for the preparation of the shipment (on condition that the ordered products are actually available).

 

Where do you deliver to?
The ordered products are delivered to the address you specified when you registered with the site. You can change the default shipping address at any time prior to confirmation of the order by Technical Ceramic. Once the order has been validated, it will no longer possible to make changes, and the goods shall be sent to the previously defined address. 

 

How long does delivery take?
Once the package has been prepared for shipment, deliveries are generally made within 48 hours (on working days). The delivery schedule starts from the day of shipment of the package. Shipments relating to orders paid for by bank transfer shall be made only after we have received the transfer; as such, the delivery schedule starts from that date.

 

How much does shipping cost?
The shipping costs are calculated automatically based on the delivery location and the total order amount. For orders with a delivery destination in Italy that are worth less than €250 the shipment charges are €9.76. For orders within the European Union that are worth in excess of €250, the shipment charges shall be covered in their entirety by Technical Ceramic. The shipping costs may be subject to change based on the destination address (islands, difficult-to-reach locations) and on the use of promotional codes.

All shipments within the European Union are carried out by express courier – the cost and average timescales vary depending on the destination. You also have the option to send your own courier, in which case we shall not apply any shipping charges. For orders to be delivered outside the European Union, your only option is an ex-works shipment, with the intended recipient required to cover the shipping costs (please contact customer services for other informations).

 

Package sent, but not yet received?
The first thing to do in this case is to check that the delivery address you provided during the order-completion phase is actually correct. If the package has not been delivered within the scheduled timescale, please contact customer services.

 

What happens if I’m not in to receive the package?
You are responsible for ensuring that someone is on-site to accept the package at the specified address. If it is not possible for anyone to be there, the courier shall leave a note or shall contact you by telephone to make alternative arrangements. If the goods have to be stored by the courier for any reason, you shall be liable for any associated charges.

 

The package is damaged, what should I do?
If, upon delivery, the package shows clear signs of having been opened and/or damaged, you have the option to accept the delivery with reservations. If you do so, you should then check the integrity of the goods shipped and inform customer services of any damage as soon as possible.
 
What should I do if the products are damaged or the package does not contain all of the ordered products? 
In this case, you should contact customer services as soon as possible, providing your first name, surname and order reference.
 
How do I cancel an order?
You can cancel an order by accessing the “My Orders” section within Your Account or by contacting customer services and providing your first name, surname and order reference, along with the reason why you wish to cancel the order.

 

Want more information?

Our experience is at your service to give you the right support and advise you on the right solution.

Privacy Policy
The company Savar S.r.l. (from now on, for the sake of brevity, “Savar”, or the “Company”, or “us” or “we”) is conscious of the importance of protecting your right to privacy, in relation to the processing of your personal data. In compliance with the Italian and wider European legislation on this matter, Savar informs you that the personal data of yours that it acquires when you browse the www.technicalceramic.store site shall be processed in accordance with the law on the protection of personal data. 
With reference to the methods used for the management and processing of your personal data, as a user who consults this site, we are providing the following information pursuant to Article 13 of EU Regulation No. 679/2016:
 
1. Types of data collected
Details that you, as the user, supply voluntarily
On sending a contact request through the “Contacts” section, the data you have entered voluntarily into the form on the page shall be collected. These data include:
- subject of the message;
- contact data;
- company and email (optional).
 
As the Data Subject, you are asked not to enter or send via the tools provided on the site any “specific data”, “biometric data”, “genetic data”, “data on health”, “sensitive data” or “data on crimes or criminal convictions” as defined by the current legislation.
Any such data, if supplied by you, as the Data Subject, shall be immediately deleted.
 
2. Purposes and legal basis for the processing operations
The data you supply, which are then collected by Savar via the contact form on the  www.technicalceramic.store site, shall be processed in order to:
2.1 send you any responses and information you have explicitly requested. The legal basis that legitimises the processing of personal data for this purpose is set out in the circumstances described by Article 6, section 1, letter b) of EU Regulation No. 679/2016 – i.e. processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract; 
2.2 comply with any legal obligations or regulations, or to requests made by the judicial authorities. The legal basis that legitimises the processing of personal data for this purpose is set out in the circumstances described by Article 6, section 1, letter c) of EU Regulation No. 679/2016 – i.e. processing is necessary for compliance with a legal obligation to which the Data Controller is subject;
2.3 exercise or defend a right in court. The legal basis that legitimises the processing of personal data for this purpose is set out in the circumstances described by Article 9, section 2, letter f) of EU Regulation No. 679/2016 – i.e. processing is necessary for the establishment, exercise or defence of legal claims or whenever courts are acting in their judicial capacity.
 
3. Period of data storage
Any personal data of yours that are collected and processed through the contact forms on the www.technicalceramic.store site shall be stored exclusively for the time necessary to respond to your request and shall be, in any case, deleted within a maximum of 60 days following the completion of said operations, with the exception of those data that are necessary to ensure compliance with fiscal, accounting and administrative regulations, or to comply with other legal obligations, and to document the operations carried out.

4. Methods of processing
Any personal data collected shall be processed, retained and analysed using electronic tools and shall be stored both in electronic format and in hard copy, organised into databases, and on any other appropriate type of media.
Specific security measures are implemented to prevent the loss, illegal or unfair use of the data, or unauthorised access to them.
The processing of your personal data carried out by Savar does not involve any automated decision-making.

5. Disclosure of your personal data
The disclosure of your personal data is required in order to respond to the contact requests and is, therefore, compulsory for that purpose: failure/refusal on your part to provide your personal data shall make it impossible for Savar to respond to the messages you submit via this section, whether by email or through the compilation of the contact form.
 
6. Parties to which your personal data may be disclosed
Any personal data of yours that have been collected shall not be disclosed indiscriminately, but may be communicated to those parties that have the right to access your personal data to ensure compliance with legal and secondary and/or EU regulations, and to the Data Controller’s own personnel, and also to companies, associations or professional firms that provide services and operations on behalf of the Data Controller, operating as Data processors, to ensure compliance with legal obligations, and for every other organisational and/or administrative requirement that is necessary to provide the requested services.
The names of the additional parties to which your personal data may be disclosed, operating as Data processors, are shown in an up-to-date list that can be requested from Savar (using the data indicated at Point 9).
 
7. Transfer of data outside the European Union or to international organisations
Savar shall not transfer your personal data, collected through the www.technicalceramic.store site and the tools contained therein, to countries outside the European Union or to international organisations.
 
8. Your rights as the Data Subject
In relation to the aforementioned processing operations carried out on your personal data, you are entitled to exercise at all times those rights set out by EU Regulation No. 679/2016 (GDPR), including, for example, the right to be informed as to:
- the origin of any personal data held that concern you;
- the purposes and methods of the processing operations;
- the logic applied in the case of processing operations carried out using electronic instruments;
- the identification of the Data Controller, the Data Processors and the designated representative.
As the Data Subject, you have the right to obtain:
- access to the data, and their updating, rectification or (where in your interest) completion;
- the erasure, transformation into anonymous form or blocking of access to any data processed in breach of the law;
- the limitation of the processing of those data that concern you, or to request that the Data Controller or the Data Processor reduce the purposes and/or methods for/with which your data are being processed.
You can also request a copy of your data in a standard format (the so-called “Right to data portability”).
 
As the Data Subject, you also have the right to object, at any time and at no cost, wholly or partially:
- for legitimate reasons, to processing of your personal data, even if the processing operations are still relevant to the purpose for which the data were collected in the first place;
- to processing of your personal data carried out pursuant to Article 6, Paragraph 1 of the GDPR, Letters e. (“processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller”) or f. (“processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party”) including profiling on the basis of these provisions;
- to processing of your personal data for the purposes of sending advertising or direct sales material or for the completion of market research or commercial communications (direct marketing), including any relevant profiling operations.
 
You have the right to withdraw your consent for the processing operations when that consent is based on the circumstances described  by Article 6, Paragraph 1, Letter a. (when “the data subject has given consent to the processing of his or her personal data for one or more specific purposes”), or by Article 9, Paragraph 2, Letter a. (when “the data subject has given explicit consent to the processing of those personal data for one or more specified purposes”) of EU Regulation No. 679/2016, at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Should you consider the processing operations to have been carried out in breach of current legislation, you have the right to lodge a complaint with a supervisory authority, specifically in the Member State in which you habitually reside or work, or the Member State where the alleged breach has taken place. The Italian supervisory authority can be contacted using the contact data on its own website.
 
9. Data Controller – Contact data
The Data Controller is Savar S.r.l., with its registered offices at Via Silvio Pellico 24, 24040 Stezzano (BG), Italy, Italian VAT Registration No. 00704960160, in the person of its pro tempore legal representative. The company can also be contacted at the following email addresses  info@technicalceramic.store and savarsrl@pec.it, the latter being the company’s “certified e-mail” address.  
To exercise the rights listed above, you may submit a request to that end by writing to the following email address: privacy@savarnet.com.
Savar reserves the right to update this statement on the processing of personal data.
Technical Ceramic
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